Leaders initiate and lead change and improvement agendas, modelling behaviour which embraces innovation
and change

This could be exemplified by a leader who:

  • Initiates change by proactively and systematically reviewing systems, behaviours, policies, procedures and compliance
  • Clearly and consistently articulates the reasons for and benefits of change, to motivate and engage
  • Drives implementation of change processes, managing and balancing both the structural and people aspects
  • Personally models change behaviour by actively championing and embracing change

Why is this capability important?

Change is a healthy part of a University's growth and it enables us to meet the emerging needs of our students, employees and community. The University of Queensland is committed to creating a culture that encapsulates our values and that is responsive to constructive organisational change.

What does it look like when it's done well?

  • Leaders look for and initiate improvements and personally embrace change in a positive way
  • Information about proposed changes is shared in a timely manner and the reasons for proposed changes are communicated effectively
  • Leaders support people through change, addressing their concerns and involving them in decisions that affect them

Strategies for developing this capability

Resources and readings

  • Heath, C., & Heath, D. (2010). Switch: How to change things when change is hard. New York: Broadway Books.
    UQ Library record
  • Hiatt, J. M. (2006). ADKAR: A model for change in business, government and our community. Colorado: Prosci Learning Center Publications.
  • Kotter, J. P. (1996). Leading change. Boston, Harvard Business School Press.
    UQ Library record
  • Kotter, J. P., & Cohen, D. S. (2002). The heart of change: Real-life stories of how people change their organizations. Boston: Harvard Business School Press.
    UQ Library record


Explore the seven leadership capabilities: 

Have feedback on the framework? Suggestions for improvement? Resources to share?
Email the UQ Leadership team.

Purposefully leads change section

Guide to Leading Organisational Change

Change management practices